Understand why the National Operations Manager has become the single point of accountability connecting boardroom targets - energy, tenant comfort, capital allocation - to what actually happens across every site and contractor.
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Between boardroom strategy and what happens on-site, the National Operations Manager is the person accountable for whether a portfolio of buildings actually performs. Yet most teams still rely on spreadsheets, reactive BMS alarms, and email chains to manage millions in spend across dozens of sites.
This guide is written for the operations leader who sits in the middle of it all - juggling contractors, capital plans, NABERS and BREEAM commitments, tenant complaints, and quarterly reporting. Drawing on CIM's work with LaSalle, GPT, CBRE, JLL, Charter Hall and QIC, it lays out the six levers that define great portfolio operations and shows how AI-powered analytics turn good intentions into measurable outcomes.
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